Boost revenue by $7M with AI assistant integrated in EHR at Penn Highlands.

Penn Highlands Healthcare, a rural health system, has implemented an AI-powered “copilot” technology from vendor Regard to alleviate clinician burnout and improve efficiency. The technology integrates with the electronic health records (EHR) system and mines the data to find clinically relevant information that can improve diagnosis and documentation. Since implementing the AI software, Penn Highlands has seen a $7 million increase in revenue due to a 10% increase in case mix index, which measures the complexity of patients and the resources required for their care. The AI technology has also decreased the amount of time spent documenting care by about two hours per provider each day. Penn Highlands advises other organizations to ensure that clinicians are engaged and involved in the implementation process to maximize the benefits of the technology.