Kriti PatelTLDR:
This article discusses how SmartStream, HSBC, and Cynergy Bank are effectively implementing artificial intelligence (AI) to improve customer experience and create more efficient processes. SmartStream’s product, Air, allows for better strategic analysis by utilizing AI. HSBC’s Chief Digital Officer, Shayan Hazir, emphasizes the importance of incorporating AI into the customer journey, while Cynergy Bank’s Chief Information and Digital Officer, Rana Bhattacharya, believes that automation will lead to better insights for customers in the future.
In this episode of The Fintech Show, SmartStream, HSBC, and Cynergy Bank discuss their use of AI to improve customer experience and create more efficient processes. SmartStream’s product, Air, utilizes AI to aid in strategic analysis.
HSBC’s Chief Digital Officer, Shayan Hazir, believes that effectively implementing AI starts with understanding the customer journey and using technology to benefit the customer. Cynergy Bank’s Chief Information and Digital Officer, Rana Bhattacharya, sees automation as an opportunity for customers to gain better insights.
Overall, the article showcases how these companies are utilizing AI technology to enhance customer experience and create more efficient processes.
